Reactivating Inactive Clients

Call your inactive clients (people who haven't come in to see you for a while).  Don't text, don't email, but actually pick up your phone and make a call.

" Hello.  This is Luisa from Melrose Muscle Therapy, I noticed you haven't been in for a while and was wondering how you are doing?"

( Pause and let them tell you what is going on. You may have done such a good job last time you worked on them that they haven't thought about getting a massage, or maybe you weren't a good fit and you can get some feedback of how their experience was, or maybe they moved away.)

"I wanted to let you know that I am offering a special for any massage booked this month."

(Tell them about your special. Examples; free added time on the table, complimentary add-on if you book now...)

"Would you like to schedule your appointment?"


Let me know how your calling campaign works for you.  Did you fill in some appointment times? Leave a comment below, or join the discussion in the Massage Marketing Toolbox Facebook Group.